1. INTRODUCTORY PROVISIONS
These general terms and conditions of business represent a contractual relationship between 1CLASSLIMO LLC as the service provider (hereinafter referred to as the provider) and all third parties as users of services (hereinafter referred to as the user), regulating the mutual rights and obligations between the contracting parties.
The entire transportation service provided by 1CLASSLIMO LLC is governed by these terms and conditions of business, and for anything not covered by these terms and conditions of business, the positive regulations of the Republic of Serbia shall apply.
1CLASSLIMO LLC reserves the right to regulate certain rights and obligations provided in these terms and conditions of business differently by concluding a special agreement between 1CLASSLIMO LLC and the specific user.
The service provider may make changes to these general terms and conditions of business without prior notice but is obliged to publicly announce any changes. The amended general terms and conditions of business shall apply to future contractual relationships that arise after the publication of the changes, while the general terms and conditions of business in effect on the day of service provision shall apply to current contractual relationships.
2. BASIC INFORMATION AND ACTIVITY
1CLASSLIMO LLC is a business entity headquartered in Belgrade, registration number 21931594, tax identification number 113828879, engaged in passenger transportation in road traffic within the territory of the Republic of Serbia.
The primary activity of 1CLASSLIMO LLC is non-scheduled passenger transportation using high-class motor vehicles with the service of a professional driver on routes that have been prearranged.
3. SERVICE PROVISION
Transportation services are based on individual orders from users sent via telephone (SMS, Viber, WhatsApp, Facebook, Instagram), email, or any other means of communication.
1CLASSLIMO LLC is obligated to record each individual user order and to provide confirmation of the acceptance of each order in the form of an SMS message or messages sent through other means of communication (Viber, WhatsApp, Facebook, Instagram), as well as via email.
Upon sending the order confirmation, regardless of whether the user has received the confirmation, a contractual relationship is established between 1CLASSLIMO LLC as the service provider and the user.
User requests that are not confirmed by the service provider do not have legal effect.
4. FAILURE TO PROVIDE SERVICES
1CLASSLIMO LLC is not obliged to provide the requested service if the requested service is contrary to mandatory regulations, morals, and good practices, or if providing the service would damage the service provider’s business reputation, especially if there is a risk to employees, passengers, third parties, or the service provider’s property.
For the reasons mentioned above, 1CLASSLIMO LLC can suspend further service provision at any time without any consequences. If the service provider suffers any form of damage as a result of actions taken or omitted by the service user or related parties, the user is obligated to compensate them upon the service provider’s first request.
1CLASSLIMO LLC, despite a pre-arranged transportation service, reserves the right to refuse the transportation of individuals who, during the provision of the service, jeopardize their safety and the safety of other traffic participants, those with a reasonable suspicion of committing a criminal offense, individuals who are subjects of a search warrant, and the transportation of items for which there is a reasonable assumption that they were obtained in the commission of a criminal offense or used in the commission of a criminal offense. Employees are obligated to immediately inform the relevant authorities about all of the aforementioned.
5. USER OBLIGATIONS
The user is obliged to provide all necessary information when requesting transportation services to ensure the service is executed. This includes providing their name, business name, registration number, address, telephone number, the route for which transportation is required, the time period for using the service, and the make and model of the requested vehicle. The user should also inform the service provider promptly of any changes to ensure the service is provided within the agreed-upon timeframe and on the agreed-upon route.
If the user does not provide all relevant information necessary for the execution of the transportation service, and if transportation is not realized due to incorrect or incomplete information, 1CLASSLIMO LLC is not responsible for any potential damage.
The user may cancel the requested service without consequences up to 24 hours before the scheduled service. However, if the user cancels the service after this time, they are obligated to compensate the service provider for damages equal to 30% of the service price, which represents the loss of profit.
6. CODE OF CONDUCT
Employees within 1CLASSLIMO LLC are obligated to behave conscientiously and responsibly and take all actions to fulfill the provided service. Professional drivers providing transportation services must adhere to traffic regulations and respect user privacy.
The user is obliged to refrain from any behavior that could harm an employee or another user of the service, as well as actions that would compromise the safety of all traffic participants. Users must also follow all instructions provided by employees regarding service usage.
Users are not allowed to interfere with employees while operating a vehicle, consume alcoholic beverages, use tobacco or other psychoactive substances, or damage the service provider’s property. If a user’s behavior contradicts the aforementioned guidelines, endangers individuals or property, obstructs an employee in the performance of their duties, or if the user fails to follow employee instructions, 1CLASSLIMO LLC reserves the right to discontinue service provision and request the user to exit the vehicle.
7. TRANSPORTATION OF ITEMS
The user’s service includes the transportation of personal belongings and items that can fit in the vehicle’s trunk.
1CLASSLIMO LLC will refuse the transportation of items if they are not adequately stored to be placed in the vehicle’s trunk, if there is insufficient space in the vehicle due to previously loaded items by the service user, if the items can compromise safety, if they cannot be transported without special conditions and regulations, if they are illegal to transport, if they are the result of a criminal offense, or if their weight exceeds the maximum allowed vehicle capacity.
The user is responsible for their personal belongings during the service, while the service provider is responsible for other items from the moment they are stored in the trunk until they are handed over to the user.
If the user leaves the vehicle during the trip, regardless of the trip’s duration, they are obliged to take their personal belongings and valuable items with them. If items are left in the vehicle, 1CLASSLIMO LLC is not responsible for them.
For forgotten or lost items, 1CLASSLIMO LLC will notify the user when found and is obligated to keep them for 10 days after the service has been completed. If the user does not claim the items within the 10-day period after being informed, the service provider is not responsible for their further storage. In the case of personal documents, credit and other cards, and cash, the service provider will hand them over to the appropriate authorities.
8. PAYMENT FOR SERVICES
1CLASSLIMO LLC charges for its provided services through the issuance of invoices and bills, specifying all payment conditions.
Each individual invoice or bill describes the service that needs to be provided or has been provided, the date of service provision, the date of invoice or bill issuance, the payment due date, the fee amount, and the user’s identification information.
If, after the issuance of an invoice or bill, there is a change in the requested service at the user’s request, 1CLASSLIMO LLC will issue a separate invoice or bill for the additional or amended service, in addition to the existing one.
1CLASSLIMO LLC will send invoices or bills to the user by mail to the user’s address, by email, or in person.
If the user does not make timely payments for the due obligations in accordance with the terms and conditions specified in the invoices, the service provider will initiate legal proceedings for debt collection without prior notice.
9. PRIVACY AND BUSINESS CONFIDENTIALITY
1CLASSLIMO LLC processes all data received from service users in accordance with the Law on Personal Data Protection. The service provider collects and processes only the data that users have voluntarily provided and only the data necessary for the provision of the service.
1CLASSLIMO LLC is not authorized to provide any user data to third parties unless requested by the competent state authorities for specific procedures and upon written request.
All information obtained during the service agreement and its execution is considered business confidential and cannot be disclosed to third parties without the consent of the other party, primarily referring to personal data of clients, employees, addresses, transportation routes, service fee amounts, vehicle details, and the like.
10. DISPUTE RESOLUTION
1CLASSLIMO LLC and the service user commit to resolving all potential disputes arising from the execution of the contractual relationship through agreement. In the event that the dispute cannot be resolved in this manner, the contracting parties stipulate the jurisdiction of the Second Basic Court in Belgrade.